Who we are
Our website address is: http://www.southcoasttherapy.org.
# 10DLC Privacy Policy
## Introduction
At South Coast Therapy ("we," "our," "us"), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging to enable effective communication between our team members and clients.
## 1. Information We Collect
When you opt-in to receive SMS messages from us, we may collect the following types of information:
### a. Personal Information:
- Phone number
- Name
- Email address (if provided)
### b. Case-Related Information:
- Case number and client ID (if applicable)
- Relevant details necessary for effective communication regarding your case
### c. Message Data:
- The content of SMS messages sent and received
- Delivery status of SMS messages
- Interaction data related to SMS messages
## 2. How We Use Your Information
We use the collected information strictly for case management and communication purposes, specifically for:
### a. Communication:
- Providing case updates and essential information via SMS
- Responding to client inquiries and delivering necessary support
### b. Service Improvement:
- Understanding and analyzing the use of our SMS services
- Improving communication methods to better serve clients
### c. Legal Compliance:
- Complying with applicable laws and regulations
- Responding to lawful requests and legal processes
## 3. Sharing Your Information
We will not share, sell, or disclose your information to third parties except:
### a. Service Providers:
We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.
### b. Legal Requirements:
We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
## 4. Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
## 5. Your Rights and Choices
You have the right to:
### a. Opt-Out:
You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at info@southcoasttherapy.org.
### b. Access and Correction:
You can request access to or correction of your personal information by contacting us at info@southcoasttherapy.org.
## 6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
## 7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
South Coast Therapy
2522 Chambers Rd
Tustin, CA, 92780]
info@southcoasttherapy.org
714-541-8255
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.